We endeavour to give you the best services possible at all times, but there may be occasions when you feel you wish to express dissatisfaction. We offer an in-house procedure to deal with your concerns.
This procedure does not deal with matters of legal liability or compensation, but we hope you will use it to give us an opportunity for looking into, and if necessary, correcting any concerns or issues that may have arisen.
Please note that we have to respect our duty of confidentiality to patients, and patient’s consent will be necessary if a complaint is not made by that patient directly.
If you wish to make a complaint, please contact the practice manager either directly by telephone, e-mail or by writing a letter if you prefer. The practice manager will take full details of your complaint and decide how best to undertake the investigation. We hope to address your concerns fully, provide you with an explanation and discuss any action that may be taken. We trust that you will feel satisfied the matter has been resolved.