You will be treated as an individual and will be given courtesy and respect all the time. You have the right to be treated confidentially. Respect for religious and culture beliefs will be honoured. We may give your test results when you telephone because they are viewed by the Clinician & filed to your records. Sometimes reception staff will be calling you to collect medication from chemist at doctors' request or to meet the Clinician depending on the results. Routine referral letters for hospital appointments are done via choose and book, most days we can book your appointments. However, some clinics will not be possible to book and those have to be done by the patient. When you get the paperwork, it is very simple to follow the instruction. Urgent referrals are either faxed or telephoned to the relevant hospital department for appointments. Sometimes handwritten notes are given to patients to take it to hospital, the Clinician usually speaks to the relevant team in the hospital about the patient, and they will be expecting you there.
We will offer medical advice and information for promotion of good health. Nurses and healthcare assistant run various clinics and we strongly believe in preventative medicine.