Contact your GP

What to do when you have the following condition(s)....

If you have the following conditions, you can directly contact your pharmacy to self-refer yourself or your child as "PharmacyFirst" scheme. 

* If on benefits, you don't have to pay for the medication.

If your condition is not from the above list, please complete the "AccuRx" triage form clearly, mentioning your availability for the next two days.

After receiving your completed online form, we will triage and book a necessary appointment.

The appointment could be “Telephone” or “Face-to-Face” with a Doctor, Nurse or other health clinician.

Contact us via accuRx form

Interpreter Services

You are welcome to bring a family member or friend who can interpret to your appointment. Alternatively, we use telephone interpreting services. Please let us know at the time of booking if you need an interpreter as this enables us to book a longer appointment for you.

DNA - Did not attend GP Appointment Policy

Why have a DNA policy?

A DNA ‘Did not attend’ means that the patient does not turn up for the appointment and does not contact the surgery with enough time in advance to cancel/change their appointment.

Patients failing to attend appointments is a huge and avoidable waste of valuable GP and other clinicians appointments. A significant number of appointments per week are classified as ‘DNA’ there were over 24 frequent DNAs in last 6 months (ie patients who missed 3 or more booked appointments), the equivalent of over 2 full days of missed clinical appointments. This does not include patients who missed just one appointment.  If this was taken into account then several days of clinical time would have been wasted! 

The effect of DNAs is: 

• An increase in the waiting time for appointments 
• Frustration for both staff and patients 
• A waste of resources
• A potential risk to the health of the patient

By reducing the number of DNAs we will be able to: 

• Improve patient experiences with booking appointments 
• Enable more effective booking 
• Allow efficient running of clinics

Whilst we understand that the reason for the non-attendance is sometimes unavoidable, it is difficult for the Practice to make a judgement and the end result is always the same; a lost appointment that someone else could have used.  The practice will take into consideration any mitigating circumstances.

Thank you very much to those patients who do take the time to cancel their pre-booked appointments. 

How DNAs are recorded

DNA 1

If a patient fails to attend an appointment on one occasion, an informal warning message will be sent to the patient. This message (Accurx) will be sent to the patient by Medical receptionists at the practice.

DNA 2

If the patient fails to attend another appointment within a 12 month period, a formal warning message will be sent reminding them that should they miss another appointment they risk being removed from the practice list. Support will be put in place, if necessary, to help remind vulnerable patients about their appointments.

DNA 3

If the patient fails to attend 3 appointments within a 12 months period, this patient’s details will be brought to the senior GP’s (Dr G Kugapala’s) attention and she will make a decision as to whether the patient is removed from the list.

NB: The computer system automatically marks the patient’s record with a DNA.

To avoid this please ensure that you cancel your appointment in good time (and an absolute minimum of an hour before the appointment time). Anything cancelled after this time could still count as a DNA.