Patients Rights
You have the right to access the services we provide according to your clinical need. You can view your medical records if you are registered with patients access. You have the right to express a preference to receive services from particular practitioner either generally or in relation to any particular condition, unless there is a reasonable ground for refusing to provide service to the patient or does not routinely perform the service in question within the practice. You have the right to expect a standard of care that would reasonably be provided by one of the Doctors or Practice Nurses.
Patients Health & Safety Statement
Download the Health and Safety Statement (PDF, 84KB)
Patients Responsibility
We ask you to treat our practice staff and doctors courteously and respectfully. The first hour in the morning can be extremely busy so please keep telephone calls brief and to request appointments only. Please leave routine calls & results enquiry after 11.00am.
You only can be responsible for your own health and that of your children. Please ensure that you follow the advice given to you at the practice. Please let us know if you have changed your address, telephone number, or your name. Please use the out-of-hour service in a responsible manner. When you go for blood test, X-ray or scan test please give us 10 working days before calling to find out the results from reception and that too after 11.00am. You have the responsibility to attend appointments punctually and cancel appointments that you are unable to attend. If you have not heard from hospital following a referral to see a consultant please contact them direct as you will be given papers regarding this referral.
Other Information
This surgery is strictly a non-smoking area. Please turn off your mobile phone when you are in the surgery. Please do not bring more than one person along with you, Leave shopping bags/luggage etc outside the surgery. Please do not bring any food or drinks etc into the surgery as these are not allowed.
Children under 16 should be accompanied by parent not by relatives. Please supervise your children and prevent them from running etc up and down the surgery as this can cause accidents. Please do not leave the children unattended.
Always keep the access corridors clear for people going in and out of the doctors room.