Surgery Times

BANK-HOLIDAY OPENING HOURS

Enhanced Access Service

We are offering limited number of GP or Nurse Appointments for our registered patients during closure hours of E12 Medical Centre.

This is not a walk-in service – you must call to book an appointment through the service dedicated number 020 7540 9949 (the phone line is open 24x7) or E12 Medical Centre reception team.

An enhanced access service appointment is exactly like an appointment at your own GP practice.

You will be seen by experienced GPs, nurses and other healthcare professionals, but it is unlikely that you will be seen by your own GP or nurse.

Your medical record will, with your consent, be available to the GP that sees you, to ensure that they have the information they need to give you the best possible care. Notes of your appointment will be sent back to your own GP practice electronically to ensure that your record is up-to-date.

If you need to reschedule or cancel the appointment, please call the service dedicated number on 020 7540 9949.

Out of Hours Service

If you are having breathing difficulties, chest pain or any other life threatening (Anaphylactic or allergic reaction) emergency, please dial 999.

When the practice is closed, if you require urgent medical advice or you are not feeling well and cannot wait until the surgery opens, please:

·         Call NHS 111 by dialing 111

·         or use www.111.nhs.uk 

The NHS 111 service is staffed by fully trained advisors, supported by experienced practitioners.

They are able to organise an emergency appointment or ambulance for you if this is appropriate.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

If, for any reason, you are unable to access the NHS 111 service by dialling 111, instead please call  0207 511 8880. Calls to this number are charged at your networks standard rates. 

Other ways to contact NHS 111

·         Text relay
Call 18001 111 using text relay, 24 hours a day.

·         British sign language (BSL)
Use https://signvideo.co.uk/nhs111/

·         Help in other languages
Call 111 and ask for an interpreter.

·         If you need help in an emergency
Text relay users can call 18000 to get through to 999.

When To Use It

You should use the NHS 111 service if you require urgent medical help but it is not a life threatening situation. 

Call 111 if:

·         You require swift medical assistance but it is not a 999 emergency.

·         You think you may need to visit A&E or require another NHS urgent care service.

·         You are not able to call a GP and/or do not know who to contact.

·         You require health information or reassurance about the next step.